Refund Policy

1. General Refund Policy

This Refund Policy explains the circumstances under which refunds may be available for subscriptions and other paid services provided by WAStore.live, a SaaS platform operated and controlled by Redixtar Private Limited. WAStore.live provides software services on a subscription basis; because subscription services provide access to software and digital functionality, payments are generally non-refundable once a subscription period has started, except where refunds are required by applicable law, expressly offered under a specific promotion or plan, determined appropriate by WAStore.live based on the circumstances, or made due to a verified billing error or duplicate transaction.

2. Free Trials and Promotional Access

WAStore.live may provide free trials or promotional access. During a free trial or promotional period, you may use the included features subject to the applicable offer, may cancel before the period ends if you do not wish to continue on a paid subscription, and promotional access has no cash value unless explicitly stated otherwise. For specific launch promotions, the promotional terms presented at signup apply.

3. Founding 250 — Three Months Free

WAStore.live may offer a launch promotion for the first 250 eligible businesses. Under the "Founding 250 — 3 Months Free" offer, eligible businesses may receive full access to the applicable service for three months at no subscription charge. Because no subscription fee is charged for the promotional period, there is generally no monetary amount to refund for that period.

• ₹499 refundable activation fee - to reserve a Founding Customer spot, an eligible business may be required to pay a ₹499 refundable activation fee. This fee is not a subscription fee and is not the price of WAStore.live; the three months of full access are free. It reserves Founding Customer spots for genuine businesses and reduces fake, duplicate or low-intent registrations.
• Refund of the activation fee - the ₹499 activation fee is refundable according to the Founding Customer terms. If an eligible business decides not to continue after the 3-month founding period, they may request a refund of the ₹499 activation fee. Eligible refunds are targeted to be processed within 5–10 business days; payment-provider processing times may vary.
• No automatic paid subscription - a Founding Customer's access does not automatically convert into a paid subscription when the 3-month founding period ends unless the customer explicitly chooses or authorises a paid subscription. If the promotion converts to a paid subscription, the customer may cancel before the first paid renewal according to the applicable subscription terms.

4. Duplicate Payments

If you are charged more than once for the same subscription period due to a verified duplicate transaction, contact us as soon as possible. After verification, WAStore.live may refund the duplicate transaction or apply the amount as a credit toward a future subscription period.

5. Incorrect Charges

If you believe you were charged an incorrect amount, contact us with the relevant transaction information. We may investigate incorrect subscription pricing, duplicate transactions, billing-system errors, incorrect plan charges and other genuine billing discrepancies, and will take appropriate corrective action if an error is confirmed.

6. Subscription Cancellation

Cancelling a subscription does not automatically result in a refund for the current billing period. Unless otherwise stated, cancellation prevents future renewal, paid access may remain active until the end of the current billing period, and previously processed subscription payments are generally non-refundable.

7. Service Problems

If you experience a significant technical issue that prevents you from using a paid WAStore.live service, contact our support team. We may investigate and, depending on the circumstances, may provide technical assistance, additional service time, account credit, a partial refund, or another reasonable resolution, evaluated on a case-by-case basis. Refunds are not automatically provided for temporary interruptions, maintenance, third-party service outages, internet connectivity problems, device problems, or issues outside our reasonable control.

8. Third-Party Services

WAStore.live may depend on third-party services including WhatsApp, Meta services, payment providers, hosting providers, internet infrastructure, analytics services and other external platforms. An outage, restriction, suspension, change or failure of a third-party service does not automatically create a right to a refund. Where a third-party service materially affects your use, contact our support team so we can assess the situation.

9. Promotional Discounts

Discounts and promotional offers are generally not refundable as cash. If a promotional discount was applied, any approved refund may be calculated based on the amount actually paid rather than the standard subscription price. Promotional terms may specify different refund conditions.

10. Refund Request Process

To request a refund or report a billing issue, contact us using the details on our Contact page. Please include your account email address, name, transaction ID if available, subscription plan, date of payment, amount charged and the reason for the request. Providing complete information helps us process your request more efficiently.

11. Refund Review

Refund requests are reviewed individually unless a specific refund guarantee applies. We may consider the reason for the request, date of purchase, subscription status, usage of the service, previous refunds, billing errors, promotional terms, technical issues and applicable legal requirements, and may request additional information to verify a request.

12. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where technically possible. The time required for the refund to appear may depend on the payment provider, bank, card issuer, payment method and transaction processing timelines. WAStore.live does not control the processing time of banks or third-party payment providers.

13. Non-Refundable Circumstances

Unless required by applicable law, refunds may generally not be available for the following:

• Change of mind after purchasing, failure to use the service, or failure to cancel before renewal.
• Partial use of a subscription period, or temporary service interruptions.
• Third-party service outages, internet connectivity issues, or device and browser issues.
• Loss of account credentials, violation of WAStore.live terms, or suspension caused by prohibited activity.
• Services already consumed or delivered.
• This section does not limit any mandatory consumer rights that apply to you.

14. Chargebacks

Before initiating a payment chargeback, we encourage you to contact WAStore.live so we can investigate and resolve the issue. If a chargeback is initiated, we may provide relevant transaction and account information to the payment provider or financial institution as necessary to respond to the dispute. Fraudulent or abusive chargeback activity may result in account restrictions where permitted by applicable law.

15. Account Termination

If your account is terminated because of a violation of our Terms & Conditions, applicable laws, fraud, abuse or other prohibited activity, you may not automatically be entitled to a refund. Any refund decision remains subject to applicable law and the circumstances of the termination.

16. Changes to This Refund Policy

We may update this Refund Policy to reflect new subscription models, new products, changes to payment providers, changes to our refund practices or changes in applicable law. The latest version will be published on the WAStore.live website.

17. Contact Us

For refund and billing questions, contact us using the details on our Contact page.

WAStore.live. Operated by Redixtar Private Limited (CIN: U62011KL2026PTC102337). Website: https://wastore.live/. Registered Business Address: IV/461 2F, Valamkottil Towers, Judgemukku, Thrikkakara, Ernakulam, Kerala - 682021, India.

18. Governing Law

This Refund Policy shall be interpreted in accordance with applicable laws governing Redixtar Private Limited and WAStore.live. Nothing in this policy is intended to remove or restrict any rights that cannot legally be excluded or restricted.

19. Acceptance

By purchasing or using a paid WAStore.live service, you acknowledge that you have read and understood this Refund Policy.