Privacy Policy

1. About WAStore.live

WAStore.live ("WAStore.live", "we", "us", or "our") is a SaaS platform operated and controlled by Redixtar Private Limited ("Redixtar"). WAStore.live is a WhatsApp Business catalog and store management platform that helps businesses organise products, manage catalogs, create digital storefronts, manage orders, and manage customer-related information.

WAStore.live is operated by Redixtar Private Limited (CIN: U62011KL2026PTC102337). Registered Office: IV/461 2F, Valamkottil Towers, Judgemukku, Thrikkakara, Ernakulam, Kerala - 682021, India. WAStore.live is the product and brand name used to provide these services.

2. Information We Collect

• Account information - name, email address, phone number, authentication information, business name and category, store name and preferences.
• Business and store information - business details, logo, and the product, pricing, availability, delivery and store settings you publish.
• Product and catalog information - product names, descriptions, prices, images, categories, identifiers, variations and availability.
• Order information - customer name and contact details, products ordered, order status, delivery, billing where applicable, and notes.
• Customer information you enter or receive - name, phone, email, address, order history and communication-related information.
• Payment information - limited transaction data such as payment status, transaction identifier, subscription, amount, currency and payment method type. We generally do not store complete card details when a third-party provider processes the payment.
• Technical and usage information - IP address, browser and device type, operating system, approximate location, referring URLs, pages and features used, timestamps, logs, diagnostics and performance data.

3. How We Use Information

We use information to create and manage accounts, provide the service, operate storefronts, manage catalogs, orders and customers, process subscriptions and payments, provide support, send service communications, improve the product, monitor performance, and detect, prevent and address fraud, abuse and security incidents.

• Troubleshoot technical issues and analyse usage to improve the user experience.
• Comply with applicable laws and legal obligations, and enforce our Terms of Service.
• Protect the rights, property and safety of WAStore.live, Redixtar, our users and others.
• Aggregated or de-identified information may be used for analytics, research, product development and business purposes where permitted by law.

4. WhatsApp and Third-Party Services

WAStore.live may interact with WhatsApp, Meta services, payment providers, analytics, hosting and other third-party services. A third party may process information under its own policies, and we may receive information it makes available to us. WAStore.live does not control third-party privacy practices; review the policies of services you connect.

5. How We Share Information

We do not sell your personal information as a standalone product. We may share information with trusted third parties to provide, maintain, secure or improve the service.

• Service providers - cloud hosting, database, authentication, email and communication, payment processing, analytics, error monitoring, security, support and infrastructure. These providers process information only as necessary to provide services to us or as permitted by law.
• Business transfers - if Redixtar or WAStore.live is involved in a merger, acquisition, financing, restructuring or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
• Legal requirements - to comply with law, respond to lawful requests, protect against fraud or abuse, investigate security incidents, enforce our agreements, or protect rights, property and safety.

6. Public Store Information

WAStore.live may allow businesses to create publicly accessible storefronts, catalogs and product pages. Information you intentionally publish to a public store may be accessible to others, such as the store and business name, logo, product information and images, prices, categories, contact details and store description. Do not publish confidential, sensitive or private information in public store content.

7. Customer Data

If you use WAStore.live to manage your customers or orders, you may provide personal information belonging to your customers. You are responsible for providing appropriate privacy notices, obtaining required permissions or consent, having a lawful basis, using the information only for lawful purposes, responding to customer privacy requests, and ensuring the information is collected and used lawfully. Depending on the circumstances, Redixtar may process such information on your behalf.

8. Data Security

We take reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss or destruction, which may include access controls, authentication, encryption where appropriate, secure infrastructure, monitoring and logging, backups, security testing, and internal access restrictions. No internet-based service can guarantee absolute security, and you are responsible for protecting your account credentials.

9. Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain your account, fulfil contractual obligations, comply with legal requirements, resolve disputes, enforce agreements, maintain security and prevent fraud and abuse. When information is no longer required, we may delete, anonymise or securely dispose of it.

10. Cookies and Similar Technologies

WAStore.live may use cookies and similar technologies to keep users signed in, maintain sessions, remember preferences, improve functionality, understand usage, measure performance and support security. You may control cookies through your browser settings; disabling certain cookies may affect functionality.

11. Communications

We may send communications about account activity, security, service availability, product updates, billing, subscription status and important changes, and - where permitted by law - product announcements and marketing. You may opt out of non-essential marketing while continuing to receive essential service communications.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete or restrict certain information, object to certain processing, request portability where applicable, withdraw consent where processing is based on consent, and request information about how your data is processed. Some rights are subject to legal limitations. Contact us to submit a privacy request; we may need to verify your identity first.

13. Children's Privacy

WAStore.live is intended for businesses and users who are legally able to use the service, and is not intentionally designed to collect personal information directly from children. If you believe a child has provided information without appropriate authorisation, contact us so we can review and take appropriate action.

14. International Data Processing

Depending on the infrastructure and service providers used, your information may be processed or stored in countries other than the one in which you live. Where required, we take appropriate measures for international transfers in accordance with applicable law.

15. Third-Party Links

WAStore.live may contain links to websites, applications or services operated by third parties. We are not responsible for their privacy practices, content, security or policies, and we encourage you to review their policies before providing personal information.

16. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps as required by applicable law. Where legally required, we may notify affected users and/or relevant authorities.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to WAStore.live, new features, changes in our data practices, applicable law, third-party services, or security and operational requirements. When we make significant changes, we may provide notice through the website, application, email or other channels. The "Last Updated" date indicates when the policy was most recently updated.

18. Contact Us

If you have questions about this Privacy Policy, our data practices, or your personal information, please contact us using the details on our Contact page.

WAStore.live. Operated by Redixtar Private Limited (CIN: U62011KL2026PTC102337). Website: https://wastore.live/. Registered Office Address: IV/461 2F, Valamkottil Towers, Judgemukku, Thrikkakara, Ernakulam, Kerala - 682021, India.

19. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations governing Redixtar Private Limited and the services provided by WAStore.live. Any disputes relating to privacy or use of the service shall be handled in accordance with the applicable laws and contractual terms governing your relationship with Redixtar Private Limited.

20. Acknowledgement

By using WAStore.live, you acknowledge that you have read and understood this Privacy Policy and how your information may be collected and processed as described above.